E-commerce business thrives on 2 things-

1) Classy products and services

2) Customers reviews and feedback.

Believe it or not, a 2012 survey in this regard states that more than 70% plus consumers trust online reviews and opinions.

So, customers’ opinions and feedback matter, especially so in online business. Online businesses cannot shun negative and adverse responses. There will always be cranky/grumpy feedback that maligns your business reputation. They can only be managed.

Our ORM services offer proven tools and practices developed by our expert digital marketing team to monitor and segregate positive and inimical assessments and appraisals of your business and then augment the essential ones and treat the negative responses accordingly.

As a result, timely interventions and relevant actions enabled by our ORM management tool helps businesses to publish only what the customers’ need “see-hear-read” about a business and thereby avert reputation crises.